Order Cancellation & Change Policy

Effective Date: August 1, 2026

At Calirastudio, we understand that customers may need to cancel or modify an order after it has been placed. This policy explains when cancellations or changes are permitted, how requests are handled, and what happens if an order has already entered processing or shipment.

Summary

Item	Details
Cancellation Request	Accepted before the order enters processing
Order Change Request	Accepted before the order enters processing
Processing Cut-Off	Orders begin processing after acceptance and payment verification
Processing Schedule	Monday–Friday
Modification Fee	None
Cancellation Fee	None
Shipped Orders	Cannot be canceled or modified
Return Option	Eligible items may be returned under our Return & Refund Policy
Contact Email	support@calirastudio.shop

Contact Information

Order Cancellation

Customers may request to cancel an order before it enters processing.

To request a cancellation, please contact us as soon as possible and include:

• Order number
• Full name
• Email address used for the purchase
• Reason for cancellation (optional)

If the order has not yet entered processing, it will be canceled and a full refund will be issued to the original payment method.

No cancellation fee applies.

Order Changes

Customers may request changes before an order enters processing.

Eligible changes may include:

• Shipping address
• Customer name
• Contact information
• Product size
• Product color
• Quantity
• Removing or adding eligible items (subject to availability)

All requested changes are subject to inventory availability and successful verification.

There is no fee for approved order changes.

Orders Already in Processing

Once an order has entered processing, we may no longer be able to:

• Cancel the order
• Change products
• Modify quantities
• Change shipping information

Processing includes order verification, payment confirmation, packaging, and preparation for shipment.

Orders Already Shipped

After an order has been shipped:

• It cannot be canceled.
• It cannot be modified.
• Shipping information cannot be changed.

If you no longer wish to keep the item after delivery, you may request a return if the product meets the eligibility requirements described in our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information before submitting an order.

If an incorrect shipping address is provided and the order has not yet entered processing, we will make reasonable efforts to update the address upon request.

If the order has already been shipped, address changes may no longer be possible.

Calirastudio is not responsible for delays or delivery issues resulting from incorrect information provided during checkout.

Payment Adjustments

If an approved order change affects the total purchase price:

• Additional payment may be required before processing continues, or
• A partial refund will be issued if the revised order total is lower.

Refunds are issued to the original payment method.

Refused or Undeliverable Orders

Orders returned because:

• The shipping address was incorrect,
• Delivery was refused without authorization, or
• Delivery could not be completed due to customer-related reasons,

may require additional verification before a refund or replacement can be processed.

Shipping charges may not be refundable unless required by applicable law or due to our error.

Refunds for Canceled Orders

If a cancellation request is approved before processing begins:

• The order will be canceled.
• A full refund will be issued to the original payment method.
• Refunds are generally processed within 7 business days, although your financial institution may require additional time to post the funds.

Exceptional Circumstances

We reserve the right to cancel an order at our discretion if:

• Payment cannot be verified.
• Inventory is unavailable.
• Pricing or technical errors occur.
• Fraudulent or suspicious activity is detected.
• The order cannot be fulfilled for operational reasons.

If we cancel your order, any payment received will be refunded in full.

Changes to This Policy

We may update this Order Cancellation & Change Policy periodically to reflect changes in our business practices or legal requirements.

Any updates become effective immediately upon publication on this page.

Contact Us

If you need to cancel or modify an order, please contact us as soon as possible.