Return & Refund Policy

Effective Date: August 1, 2026

At Calirastudio, we want you to shop with confidence. This Return & Refund Policy explains the conditions, procedures, and timelines for returning eligible products purchased through calirastudio.shop. Please read this policy carefully before placing an order.

Summary

Item	Details
Return Window	Within 60 days after delivery
Refund Processing	Within 7 business days after the returned item passes inspection
Return Shipping Cost	Free (prepaid return shipping label provided after approval)
Return Label	Sent by email after the return request is approved
Storage / Restocking Fee	None
Return Address	32 Patterson Ave, Stratford, CT 06614-5210, United States
Return Authorization Required	Yes
Refund Method	Original payment method
Exchange Availability	Subject to product availability

Return Eligibility

You may request a return within 60 days after the delivery date.

To qualify for a return, the item must:

• Be returned within the 60-day return period.
• Be in its original condition.
• Be unworn, unwashed, and free from odors, stains, or damage caused after delivery.
• Include all original tags and packaging whenever possible.
• Not fall under the list of non-returnable items.

Proof of purchase or your order number is required for all return requests.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Gift cards
• Final sale or clearance items (if clearly marked at the time of purchase)
• Items intentionally damaged after delivery
• Products returned outside the eligible return period

Nothing in this policy limits your statutory consumer rights where applicable by law.

How to Request a Return

To begin a return:

Step 1

Contact our customer support team at:

Email: support@calirastudio.shop

Include:

• Order number
• Customer name
• Reason for return
• Photos (if the item is damaged, defective, or incorrect)

Step 2

Our team will review your request.

If your return is approved, you will receive:

• Return authorization
• A prepaid return shipping label by email
• Return instructions

Please print the provided label and attach it securely to your return package.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping

After your return request is approved:

• A prepaid return shipping label will be emailed to you.
• Return shipping is free for approved returns.
• No return shipping charges will be deducted from your refund.
• No storage or restocking fees apply.

Customers are encouraged to package returned items securely to help prevent damage during transit.

Return Address

Approved returns should be sent to:

Calirastudio
32 Patterson Ave
Stratford, CT 06614-5210
United States

Please do not return products before receiving return authorization and shipping instructions.

Inspection Process

Once your return is delivered, it will undergo an inspection to verify that it meets the return eligibility requirements.

Inspection generally includes:

• Product condition
• Completeness
• Verification against the original order
• Confirmation of return eligibility

If additional information is required, our support team will contact you by email.

Refund Policy

Once your returned item passes inspection, your refund will be issued within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional time before the refunded amount appears in your account.

Shipping charges paid at checkout, if any, are generally non-refundable unless:

• An incorrect item was shipped.
• The item arrived damaged.
• The item was defective upon delivery.
• The return is required because of our error.

Exchanges

If you would like a different size or another eligible product, please contact our customer support team.

Approved exchanges are subject to:

• Product availability
• Inventory at the time the exchange request is processed

If a replacement item is unavailable, a refund may be offered in accordance with this policy.

Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged during shipping
• Defective
• Different from the item ordered

please contact us as soon as possible.

To help us investigate the issue, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Our team will review the information and work toward an appropriate resolution.

Canceled or Refused Deliveries

If a shipment is refused or returned because:

• An incorrect shipping address was provided,
• Delivery could not be completed due to customer-related reasons, or
• The package was refused without prior authorization,

additional verification may be required before a refund or replacement is processed.

Contact Information